General questions:

• Q1: If I want to run this Blu-ray to DVD Converter on my PC, What system requirements do I need?

  A: Here are the minimum system requirements for this program:
  • Microsoft® Windows XP (SP2 or later), Windows Vista or Windows 7
  • 1GHz Intel/AMD or faster processor
  • 256MB RAM (512MB or above recommended)
  • 200MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher
  • BD-ROM; AnyDVD HD v6.5 or above; UDF2.5 Driver (for Windows XP only); Recordable DVD drive

• Q2: I'm interested in this BD to DVD Converter tool. Where can I download it?

  A: Thank you for your support for Xilisoft software. Please download this Blu-ray to DVD Converter from our official site at www.xilisoft.com/downloads.html.

• Q3: I have gotten my license code and how to register?

  A: First please run the program and click ‘Help > Enter License Code…’ option to open ‘Registration’ window. Then copy and paste your user name and license code in corresponding text boxes to register.

• Q4: How do I get started with this Blu-ray to DVD Converter?

  A: this Blu-ray to DVD Converter is easy to handle. Please follow the instruction below.
  First, convert and convert Blu-ray videos to video files in a wide range output formats with Xilisoft Blu-ray to Video Converter.
  1. Click ‘Profile’ button to choose a profile you need from the drop-down list. (The resolution ‘720 X 576’ of the output video is recommended.)
  2. Click ‘Add Blu Ray Folder’ button to load Blu-ray m2ts videos into the file list
  3. Click ‘Convert Checked Item(s)’ button to start converting
  Then, convert output videos to DVD movie and burn DVD movie disc with Xilisoft DVD Creator.
  4. Click ‘Add Video File(s)’ button to load video files you want to burn to DVD into the list.
  5. Click ‘Templates’ button on the menu panel and select a menu template to create your own DVD menu.
  6. Adjust output DVD settings below the file list, including destination, DVD name (volume label), writing speed and copies.
  7. Check output file size on the Capacity bar and select the proper DVD type from the drop-down list on the bottom.
  8. Click ‘Burn’ button to start burning

• Q5:May I get rid of the unwanted Blu-ray video frames in the output files with your program?

  A: Of course you can. We offered a ‘Clip’ function in our program. You can clip the selected file with it. Please highlight the file that you want to clip first. Then,
  1. Click ‘Clip’ button on the toolbar to enter the ‘Clip’ window.
  2. Click ‘Play’ button to play the file and during playback, use ‘Set Start Point’ and ‘Set End Point’ buttons to get the segment you want.
  3. If you need multiple segments, click ‘New Clip’ button and repeat step ‘2’ to get more segments.
  4. If you want to get an integral output with all clip segments, please keep the option ‘Output segments as a whole one’ checked.
  5. After the above settings, click ‘Apply’ and ‘Close’ button to apply all the settings and return to the main window. The clipped segments will be added below the source file in the list.

• Q6:Is it possible that I get more than 1 chapter converted and only get 1 output file?

  A: Yes, by the ‘Merge’ function we offered, you can do that. But you need highlight all the chapters in the file list first. You can do this job by pressing the ‘CTRL’ key or ‘Shift’ key simultaneously. And then the ‘Merge Selected Items into One’ button will be active. After you click it, a merged item will be shown in the list, which includes all the chapters that you have selected.

• Q7: If I want to crop certain part of the frame, what should I do?

  A: The Effect function offered in our program will help you with it. First of all, you must highlight the title that you want to crop. And then,
  1. Click ‘Effects’ button on the toolbar to open ‘Effect’ window.
  2. On ‘Corp’ tab, you can decide the crop area and position by entering the definite values or by dragging the resizable handle.
  You can also use more practical editing tools in this ‘Effect’ window, such as adjust video subtitle, add special artistic effect and even add text/picture watermarks to your video.

• Q8:Does I modify the brightness and contrast of the video image with this Blu-ray to DVD Converter?

  A: Yes. You can do this job on ‘Effect > Effect window. Please highlight the video you want to edit and click ‘Effects’ button to enter ‘Effect’ window first. Then, on ‘Effect’ tab, enter the
  value of the brightness/contrast/saturation into corresponding textboxes.

• Q9:How to add special artistic effect to video?

  A: Please just highlight the file and click ‘Effects’ button. In ‘Effect’ window, open ‘Effect’ tab and select the needed artistic effect from the dropdown list of ‘Other Effects’. Then, click ‘Apply’ button to apply it.

• Q10:If I want to add text or image watermarks to output video, how should I do?

  A: The edit function in our program will solve it. First of all, you need highlight the file you want to add watermark to. And then click ‘Effects’ button. In the pop-up window, please follow the instruction below:
  1. Click ‘Watermark’ tab to enter ‘Watermark’ setting page.
  2. Check ‘Add Text Watermark’ and enter the text in the ‘Input Watermark Text’ textbox.
  Or check ‘Add Picture Watermark’ and import picture into the watermark list.
  3. You can also modify the watermark’s transparency, vertical position, horizontal position, font, color, size or style to your preference.

• Q11: May I adjust the subtitle of the loaded BD file with your program?

  A: Of course you can. Please follow the instruction below:
  1. Click ‘Effects’ button to open ‘Effect’ window.
  2. On ‘Subtitle’ tab, check ‘Enable Subtitle’ option and click ‘Browse’ button to load a subtitle from the pop-up dialog into the list.
  3. Then, adjust its transparency, vertical position and font style at will.

• Q12:I want to check the editing effect in real time, what shall I do?

  A: In the ‘Effect’ window, the editing effect will be shown on the right preview panel instantly you make any change. And the ‘Comparing Preview’ button will help you compare the edited file with the source side-by-side.

• Q13:Besides Blu-ray disc, can I load image file (ISO) or Blu-ray folder into the program? And how can I do that?

  A: Yes, of course. After inserting Blu-ray disc or mounting image files to virtual drive, please click ‘Add Blu Ray Folder’ button and locate the folder where the original files are saved on the pop-up dialog, and then click ‘OK’ button to load the needed files into the program. 

• Q14:Where are the other settings like Frame Rate and Sample Rate appeared on the right of the main interface in the previous versions?

  A: On the top right, beside the words ‘Profile Settings’, there is a button called ‘Show Advanced Profile Settings’. An extended panel will show other settings after you click it. You can set the audio Bit Rate and Sample Rate, as well as other items there.

• Q15:How can I modify the settings on the right panel of the program for my conversion job?

  A: Before you modify anything, you must highlight the item which you want to convert in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as audio bit rate, sample rate. But sometimes, it would be limited by the output format and other conditions.

• Q16:How can I select the audio track to output?

  A: In the ‘Audio’ box, all the audio tracks can be found. Please select the one you want before you start converting. It is on the top of the file list.

• Q17:Can I save the profile with the modified settings as a new one for future usage?

  A: It can be done by the ‘Save As…’ button. After you finish the modifications, please click this button and finish the job following instructions. After the profile is created, you can delete or re-name it as you like.

• Q18:Is it possible to get a clip/segment of my Blu ray converted?

  A: Yes. You need set ‘Start Time’ and ‘Duration’ to get the clip you want. It is on the ‘Advanced Profile Settings’ panel. First of all, you should highlight the item. And then enter correct values for ‘Start Time’ and ‘Duration’, which can be found on the right Panel of the interface. For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter ‘00:00:00’ for ‘Start Time’ and ‘00:03:00’ for ‘Length’.

• Q19:How to raise/lower the output file's volume after my Blu-ray video is converted?

  A: First, highlight the item you want to output. Then, on the ‘Advanced Profile Settings’ panel, select the needed output volume from the dropdown list of ‘Volume’ on ‘Audio’ area.

• Q20:How to avoid the short breaks during the output audio playback?

  A: Maybe you have set a smaller value for audio bit rate, which is also on the ‘Advanced Profile Settings’ panel. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.

• Q21: Is it possible to customize the name of the output file?

  A: On the right, there is a box called ‘Name’. What you entered in that box before the conversion will be the name for the output files.

• Q22:What does 'Add Profile' do?

  A: If you’d like to get the same source converted into different target with different formats or different configurations, this function will help you. It will be activated after you highlight the loaded file, which you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different profiles for each of them.

• Q23:If I want to keep the original video's aspect ratio '16:9', how could I do?

  A: The option ‘Keep Aspect Ratio’ in ‘Effect > Crop’ window will help you keep aspect ratio of the loaded video. After checking the option, please click the down arrow below to select ’16:9’ from the drop-down list.

• Q24:May I add some artistic effect to the videos that I want to burn to DVD, like oil painting?

  A: Yes, you can do this job on ‘Effect > Effect’ window. Please just highlight the file and click ‘Effects’ button to enter ‘Effect’ window. Then, on ‘Effect’ tab, check ‘Oil painting’ option and click ‘Apply’ button to apply it. There are more other effects for you.

• Q25: Is it possible to add text or image watermarks to output DVD? How should I do?

  A: Yes. The edit function will help you solve it. First of all, you need highlight the file you want to add watermark to. And then click ‘Effects’ button to open ‘Effect’ window. On ‘Watermark’ tab, click ‘Add Text Watermark’ or ‘Add Picture Watermark’ button to import watermarks into the watermark list. Then, select a watermark and set its transparency, vertical position, horizontal position, font, color, size or style. Finally, click ‘Apply’ button to apply the settings.
  The program also enables you to add multiple picture/text watermarks into one video.

• Q26:How to add soundtrack files to my DVD file with your program?

  A: We offer this function in our program. First, please highlight the file you need and click ‘Audio’ button to enter ‘Audio’ window. Then please do the following:
  1. Click the plus button on the right panel to load the needed audio track into the audio track list. By this way, you can add up to 8 audio tracks into the video.
  2. Highlight an audio track, set its language from ‘Audio Language’ drop-down list, and adjust its volume, bit rate and channels to meet your demand. If you find the audio is not in sync with the video, you can use option ‘Audio Latency’ to solve it.
  3. If you want to set an audio track as the default one when DVD plays, please highlight it and click the up arrow on the top right to move it to the first place in the audio track list.

• Q27:How to add subtitle files into the output DVD?

  A: The ‘Subtitles’ function can help you. Please follow the instructions below:
  1. Click ‘Subtitles’ button on the toolbar to open ‘Subtitles’ window.
  2. Click the plus button on the right panel to add subtitle files into the subtitle list. You can add up to 8 subtitles into the list.
  3. Highlight a subtitle file in the list, and then choose a corresponding language from ‘Subtitle Language’ list, and according to your need, adjust its vertical position and font style.
  If the subtitle is not synchronous with the video, please use ‘Subtitle Delay’ option to fix this problem. 
  4. If you want to set the selected subtitle file as the default one when DVD plays, please select it and click the up arrow on the top right to move it to the first place in the subtitle list.

• Q28:I want to check the editing effect in real time, what shall I do?

  A: In the ‘Effect’ window, the editing effect will be shown on the right preview panel instantly you make any change. And the ‘Comparing Preview’ button will help you compare the edited file with the source side-by-side.

• Q29:Besides DVD disc, can I get an ISO file with your program? And how?

  A: Of course, our software can help you with this job. After loading your video files into the program and finishing other necessary settings, please click the down arrow next to the option ‘Destination’ and select ‘Save as Image (.iso)’. Then after creating, you can get an ISO image file which can be used by your virtual DVD drive or Nero.
  You can also choose ‘Save as DVD Folder’ option from the ‘Destination’ drop-down list to create DVD video and save them as DVD folder for further use.

• Q30:I don't need chapters below each title in the output DVD, what could I do?

  A: Please just choose ‘Tools > Settings’ option and then enter ‘Output’ tab, uncheck the option ‘Auto Add Chapters’ and click ‘Apply’ button to apply this setting.

• Q31:I noticed that there is an area above the preview panel that shows some information about the output DVD. But I cannot modify them there. How should I do?

  A: The information area on the main window is just designed to show you some information about the output DVD. If you want to modify something, please double click this area to open the ‘Settings > Output’ window, and then modify the output settings to your preference, including video bit rate, TV standard, zoom mode, video aspect ratio and audio settings.

• Q32:Is it possible to customize the name of the output DVD?

  A: On the bottom, there is a box called ‘Volume Label’. What you entered in that box before the creation will be the name for the output DVD.

• Q33:How can I know the exact output size before creating?

  A: After you load video files, this program will automatically calculate the corresponding output file size and show it on the capacity bar at the bottom of the main window. And you should select DVD type by it. Please be sure that the color lump on the capacity bar is only in blue. If not, you cannot finish the creating with all the files you loaded. 

• Q34:Why I was told the burning cannot be finished because there is not enough free space on my 4.7GB DVD disc since I just load totally 3GB files?

  A: Generally speaking, after your video files are burned into standard DVD, which means you can play the final disc on your TV DVD player, the content on the disk will be definitely larger than the original video files since DVD is not compressed. So maybe your original files are only 3GB, but the final DVD content will be much larger. Please note what capacity bar shows for the final output size. If it is not in blue, you cannot finish the burning with all the files you loaded.

• Q35:Is it possible to adjust the sequence of the loaded videos?

  A: Yes, of course. What you need to do is just to click the video, hold down your left mouse button and drag the selected video onto the place you want in the file list.

• Q36:What does 'Temporary Files' mean?

  A: During the burning process, our software needs some free space on your hard drive to save the temp contents before they are burned into DVD. After the burning is done, all the temp contents will be deleted automatically by our program.
  The notice you mentioned is just to inform you that the current folder you select for temp file is not empty. There are files or sub-directories in it. If you confirm the message our program shows, the files and sub-directories in this folder will be deleted. Please be sure that none of them will not be used until you click ‘Yes’.

• Q37:Why the program told me there's not enough disc space for temp files after I click the red burn button? And how to correct it?

  A: Please open ‘Tools > Settings’ and then select another location for ‘Temporary Files’ there on the ‘General’ tab. Maybe the current directory which you want to use as temp directory does not have enough free space to afford temp contents of burning. Generally speaking, you should select a drive which at least has 3 GB free space for burning temp.

• Q38:What does 'DVD Folder' mean?

  A: Actually, it is a backup tool for your new created DVD. If you use ‘Save as DVD Folder’ item, which can be found in the ‘Destination’ drop-down list, you will get two folders in the output directory you set, ‘Video_TS’ and ‘Audio_TS’. In the ‘Video_TS’ folder, you will find VOB files, IFO files and BUP files, etc. They will form a standard DVD if you burn them into a DVD disk by any other burning program.

• Q39:The created DVD is playable well by certain player on my PC, but failed to be played on my DVD Player. Why?

  A: Please open ‘Tools > Settings’ window and select the TV Standard you need, PAL or NTSC. It must be the same as the settings of the DVD Player which you are using. If they are not uniform, you cannot play the burned DVD on your DVD Player. Your DVD player should also provide such option to select.

• Q40: My original video is in 16:9. But after burning, I got 4:3. How can I correct it?

  A: The output video aspect setting option can also be found in the ‘Tools > Settings > Output’. The default one is 4:3. If you want 16:9, please select it in the list.

• Q41: Is it possible to improve the final burning quality?

  A: Please open ‘Tools > Settings > Output’ tab and then select ‘High Video Quality’ or ‘Highest Video Quality’ for video setting and select ‘High Audio Quality’ or ‘Highest Audio Quality’ for audio setting. The default ones are ‘Normal’. The output DVD quality will be improved if you select ‘High’ or ‘Highest’.

• Q42:What does 'Menu' on the top right mean?

  A: The ‘Menu’ area will help you create your own DVD menu. In this area, you not only can create a menu instantly from the templates in different styles provided in this program, but also create personalized menu by yourself.
  If you want to create menu instantly from menu templates, you just need to click ‘Templates’ button on the ‘Menu’ area and select your favorite template from the pop-up window. If you don’t want any menu, please check the option ‘No Menu’.

• Q43:How to customize the menu of the output DVD?

  A: On the ‘Menu’ area, please click ‘Edit’ button to enter ‘Menu Edit’ window, in which you can change the template, add background music/picture, title and opening film to your menu.

• Q44:What does 'Menu Thumbnail' mean?

  A: This program provides you with the function of creating a video/image miniature for each title in the output DVD menu. The ‘Menu Thumbnail’ button will help you do this job.
  Highlight the video you want to edit from the file list, click ‘Menu Thumbnail’ button on the toolbar to open the ‘Menu Thumbnail’ window.
  If you want to create video miniature for each title in the DVD menu, please select the ‘Enable Video’ option, type the start and end time in the ‘Start Point’ and ‘End Point’ textboxes respectively to specify a segment as the video miniature. You can preview the video miniature in the preview window on the left by clicking on the ‘Play clip’ button.
  If you want to create image miniature for each title in the DVD menu, please click the ‘Enable Picture’ option and click the ‘Browse...’ button to load a picture from your computer in the dialog box that opens.