General questions:

• Q1: If I want to run this DVD to Video Platinum on my PC, What system requirements do I need?

  A: Here are the minimum system requirements for this program:
  • Microsoft® Windows XP (SP2 or later), Windows Vista or Windows 7 OS
  • 1GHz Intel/AMD or faster processor
  • 256MB RAM (512MB or above recommended)
  • 100MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher
  • DVD-ROM drive

• Q2: I'm interested in this DVD to Video tool. Where can I download it?

  A: Thank you for your support for Xilisoft software. Please download this DVD to Video Platinum from our official site at www.xilisoft.com/downloads.html.

• Q3: I have gotten my license code and how to register?

  A: First please run the program and click 'Help > Enter License Code…' option to open 'Registration' window. Then copy and paste your user name and license code in corresponding text boxes to register.

• Q4: How do I get started with this DVD to Video Platinum?

  A: this DVD to Video is easy to handle. Please follow the instruction below.
  1. Click 'Profile' button to choose a profile you need from the drop-down list.
  2. Click 'Add Files' button to load DVD disc/DVD folder/IFO file/ISO file into the file list
  3. Click 'Convert Checked Item(s)' button to start converting
  During converting, you can check the progress from the status bar on the bottom.

• Q5:May I get rid of the unwanted DVD frames in the output files by your program?

  A: Of course you can. We offered a 'Clip' function in our program. You can clip the title/chapter in your DVD with it. You also must highlight the title/chapter that you want to clip first. Then,
  1. Click 'Clip' button on the toolbar to enter the 'Clip' window.
  2. Click 'Play' button to play the title/chapter and during playback, use 'Set Start Point' and 'Set End Point' buttons to get the segment you want.
  3. If you need multiple segments, click 'New Clip' button and repeat step '2' to get more segments.
  4. If you want to get an integral output with all clip segments, please keep the option 'Output segments as a whole one' checked.
  5. After the above settings, click 'Apply' and 'Close' button to apply all the settings and return to the main window. The clipped segments will be added below the source file in the list.

• Q6:Is it possible that I get more than 1 chapter converted and only get 1 output file?

  A: Yes, by the 'Merge' function we offered, you can do that. But you need highlight all the chapters in the file list first. You can do this job by pressing the 'CTRL' key or 'Shift' key simultaneously. And then the 'Merge Selected Items into One' button will be active. After you click it, a merged item will be shown in the list, which includes all the chapters that you have selected.
  You can also edit the merged item as you wish. Please just right click the merged item and select the option 'Edit Joint Item' to open 'Joint Item' window. In the 'Joint Item' window, use 'Move Up' and 'Move Down' buttons to adjust the order of transition items and click 'Duration' button to set the transitional duration in the transition panel. After all settings, click 'Apply' button to save the changes.

• Q7:Besides DVD disc, can I load image file(ISO), DVD Folder or IFO file into the program? And how can I do that?

  A: Yes, of course. In 'Add File(s)' drop-down list, besides DVD drive, you can find other sub-items. By these items, you can get ISO image files, IFO files or DVD Folder loaded into the file list. Or you can find those things in 'File' menu, too.

• Q8:How can I get the chapters of my DVD displayed in the list after loading DVD?

  A: In 'Edit' menu, there is an item called 'Show Chapters'. All the chapters on your DVD, under each title, will be displayed in the file list after you click it.

• Q9: Where are the other settings like Frame Rate and Sample Rate appeared on the right of the main interface in the previous versions?

  A: On the top right, beside the words 'Profile Settings', there is a button called 'Show Advanced Profile Settings'. An extended panel will show other settings after you click it. You can set the audio Bit Rate and Sample Rate, as well as other items there.

• Q10:Can I edit the ID3 Tag information items for the output files?

  A: If you select WMA and MP3 as output format, you can edit the Tag information for the conversion job. All the items of Tag information are also in the 'Advanced Profile Settings' panel.

• Q11:How can I modify the settings on the right panel of the interface for my conversion job?

  A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to convert in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as audio bit rate, sample rate. But sometimes, it would be limited by the output format and other conditions.

• Q12:How can I select the wanted audio track to output?

  A: In the 'Audio' box, all the audio tracks can be found. Please select the one you want before you start converting. It is on the top of the file list.

• Q13:Can I save the profile with the modified settings as a new one for future usage?

  A: It can be done by the 'Save As' button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like.

• Q14:Is it possible to get a clip/segment of my DVD converted?

  A: Yes. You need set 'Start Time' and 'Length' to get the clip you want. It is on the 'Advanced Profile Settings' panel. First of all, you should highlight the title of your DVD, which includes the main episodes of the movie. And then enter correct values for 'Start Time' and 'Length', which can be found on the right panel of the interface. For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter '00:00:00' for 'Start Time' and '00:03:00' for 'Length'.

• Q15:How to raise/lower the output file's volume after my DVD is converted?

  A: Please open 'Tools > Preference', in the 'DVD' card, you will find the option for 'Adjust Volume'. The default value is 3. You can enter a smaller or larger number for it.

• Q16:How to get my output files directly in the output folder I set?

  A: Please open 'Tools > Preference'. In the 'General' card, please cancel the options for 'Create chapter folder in output folder' and 'Create album folder in output folder'. After that, you will be able to find the output files directly in the output folder.

• Q17:How to avoid the short breaks during the output audio playback?

  A: Maybe you have set a smaller value for audio bit rate, which is also on the 'Advanced Profile Settings' panel. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.

• Q18:How to convert my DVD into one file?

  A: After your DVD is loaded into the program, please highlight the main title of your DVD which contains the main episodes of the movie and keep the 'Split' option as 'No Split'. You should be able to get one single file for the entire DVD. If the main episodes of your DVD are separated into several titles, you need merge them first by the 'Merge' function we offered. During doing this job, please keep the option 'Show Chapters' unchecked in 'Edit' menu.

• Q19:Is it possible to customize the name of the output file?

  A: On the right, there is a box called 'File Name'. What you entered in that box before the conversion will be the title for the output files.

• Q20:What does 'Add Output Profile' do?

  A: If you want to get the same source, title or chapter, converted into different target with different formats or different configurations, this function will help you. It will be activated after you highlight the loaded title or chapter, which you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different profiles for each of them.

• Q21: How can I know the most proper values for video and audio bit rate within the output size I expected?

  A: We have a small tool in the 'Tools' menu, Bit Rate Calculator. By this tool, you will get the proper settings for video and audio Bit Rate respective abiding by the output size you entered there. Once again, you must highlight the title or chapter that you want to convert first. What you decide there will be the settings for the items on the right automatically after you confirm them.

• Q22:Which output format is the best to get the smaller size with better quality if I want to back up my DVD on my PC?

  A: Generally speaking, we recommend H.264 output by our program. The default codec for H.264 in our program is H.264/MPEG-4 AVC, which can provide better quality as well as smaller output size. And it has high compatibility with nearly all mainstream multimedia players.

• Q23:Windows Media Player only plays audio when I playback the output AVI file and shows I need to download certain codec. Why?

  A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.

• Q24:What can I do to transfer the output files into my iPod/iPhone/iPad?

  A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transfer must be done by this tool’s assistant. At the bottom of the main window, you can choose ‘output to iPod’, ‘output to iPhone’, ‘output to iPad’ or ‘output to iTunes’ from the drop-down list right next to ‘Open’ button. If you are using iPod/iPhone/iPad, we have a specific program, too. It is called Xilisoft iPad Magic and you can get to know it from http://www.xilisoft.com/ipad-magic.html

• Q25: How can I get MP3 files transferred to PSP?

  A: Please just click the down arrow right next to 'Open' button and select 'Output to PSP' from the drop-down list before converting.

• Q26:Can I make certain settings to improve the image quality of the output 3GP file?

  A: The default settings which we offered for 3GP output are what are supported by most of mobile phones. If you want to get better quality, please select 'mpeg4' as video codec instead of 'h.263', as well as setting a larger number for video bit rate and video size. They will produce a file with better quality but you must be sure that those settings can be supported by your phone.

• Q27:The output 3GP files are playable in QuickTime but the video and audio get out of sync after playback on my phone. Why?

  A: Maybe your phone requires different settings with what we offered, which can work for most of phones. Can you get to know what proper settings for frame rate, as well as some others your phone can support? If you have no clear idea with it, please e-mail to our support team at support@xilisoft.com and they will help you out.

• Q28:What do I need to do to get better audio quality in the output 3GP files?

  A: The software provides two 3GP profiles for Mobile phone. If you need better audio quality in the output file, you could choose '3GPP3 – Mobile Phone 3GP Video' profile.

• Q29:How can I get output Zune videos transferred to my Zune?

  A: You need download Zune Software from www.zune.net to finish the transferring job. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.