General questions:

• Q1: If I want to run this DVD to WMV Converter on my PC, What system requirements do I need?

  A: Here are the minimum system requirements for this program:
  • Microsoft® Windows XP (SP2 or later), Windows Vista or Windows 7 OS
  • 1GHz Intel/AMD or faster processor
  • 256MB RAM (512MB or above recommended)
  • 100MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher
  • DVD-ROM drive

• Q2: I'm interested in this DVD to WMV Converter tool. Where can I download it?

  A: Thank you for your support for Xilisoft software. Please download this DVD to WMV Converter from our official site at www.xilisoft.com/downloads.html.

• Q3: I have gotten my license code and how to register?

  A: First please run the program and click 'Help > Enter License Code…' option to open 'Registration' window. Then copy and paste your user name and license code in corresponding text boxes to register.

• Q4: How do I get started with this DVD to WMV Converter?

  A: this DVD to Video is easy to handle. Please follow the instruction below.
  1. Click 'Profile' button to choose a profile you need from the drop-down list.
  2. Click 'Add Files' button to load DVD disc/DVD folder/IFO file/ISO file into the file list
  3. Click 'Convert Checked Item(s)' button to start converting
  During converting, you can check the progress from the status bar on the bottom.

• Q5:Besides DVD disc, can I load image file(ISO), DVD Folder or IFO file into the program? And how can I do that?

  A: Yes, of course. In 'Add File(s)' drop-down list, besides DVD drive, you can find other sub-items. By these items, you can get ISO image files, IFO files or DVD Folder loaded into the file list. Or you can find those things in 'File' menu, too.

• Q6:How can I get the chapters of my DVD displayed in the list after loading DVD?

  A: In 'Edit' menu, there is an item called 'Show Chapters'. All the chapters on your DVD, under each title, will be displayed in the file list after you click it.

• Q7: Where are the other settings like Frame Rate and Sample Rate appeared on the right of the main interface in the previous versions?

  A: On the top right, beside the words 'Profile Settings', there is a button called 'Show Advanced Profile Settings'. An extended panel will show other settings after you click it. You can set the audio Bit Rate and Sample Rate, as well as other items there.

• Q8:Can I edit the ID3 Tag information items for the output files?

  A: If you select WMA as output format, you can edit the Tag information for the conversion job. All the items of Tag information are also in the 'Advanced Profile Settings' panel.

• Q9:How can I modify the settings on the right panel of the interface for my conversion job?

  A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to convert in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as audio bit rate, sample rate. But sometimes, it would be limited by the output format and other conditions.

• Q10: How can I select the wanted audio track to output?

  A: In the 'Audio' box, all the audio tracks can be found. Please select the one you want before you start converting. It is on the top of the file list.

• Q11:Can I save the profile with the modified settings as a new one for future usage?

  A: It can be done by the 'Save As' button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like.

• Q12: Is it possible to get a clip/segment of my DVD converted?

  A: Yes. You need set 'Start Time' and 'Length' to get the clip you want. It is on the 'Advanced Profile Settings' panel. First of all, you should highlight the title of your DVD, which includes the main episodes of the movie. And then enter correct values for 'Start Time' and 'Length', which can be found on the right panel of the interface. For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter '00:00:00' for 'Start Time' and '00:03:00' for 'Length'.

• Q13:How to raise/lower the output file's volume after my DVD is converted?

  A: Please open 'Tools > Preference', in the 'DVD' card, you will find the option for 'Adjust Volume'. The default value is 3. You can enter a smaller or larger number for it.

• Q14:How to get my output files directly in the output folder I set?

  A: Please open 'Tools > Preference'. In the 'General' card, please cancel the options for 'Create chapter folder in output folder' and 'Create album folder in output folder'. After that, you will be able to find the output files directly in the output folder.

• Q15:How to avoid the short breaks during the output audio playback?

  A: Maybe you have set a smaller value for audio bit rate, which is also on the 'Advanced Profile Settings' panel. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.

• Q16:How to convert my DVD into one file?

  A: After your DVD is loaded into the program, please highlight the main title of your DVD which contains the main episodes of the movie and keep the 'Split' option as 'No Split'. You should be able to get one single file for the entire DVD. During doing this job, please keep the option 'Show Chapters' unchecked in 'Edit' menu.

• Q17:Is it possible to customize the name of the output file?

  A: On the right, there is a box called 'File Name'. What you entered in that box before the conversion will be the title for the output files.

• Q18:What does 'Add Output Profile' do?

  A: If you want to get the same source, title or chapter, converted into different target with different formats or different configurations, this function will help you. It will be activated after you highlight the loaded title or chapter, which you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different profiles for each of them.

• Q19:How can I know the most proper values for video and audio bit rate within the output size I expected?

  A: We have a small tool in the 'Tools' menu, Bit Rate Calculator. By this tool, you will get the proper settings for video and audio Bit Rate respective abiding by the output size you entered there. Once again, you must highlight the title or chapter that you want to convert first. What you decide there will be the settings for the items on the right automatically after you confirm them.

• Q20:How can I get output Zune videos transferred to my Zune?

  A: You need download Zune Software from www.zune.net to finish the transferring job. Or you can get it done via the SYNC function of Windows Media Player if you select WMV as output format.