Xilisoft Online Video Downloader FAQ

General questions:

  • Q1: What are the system requirements to run this Online Video Downloader?

    A: Here are the minimum system requirements:
    • Microsoft® Windows XP (SP2 or later), Windows Vista or Windows 7
    • 1GHz Intel/AMD or faster processor
    • 256MB RAM (512MB or above recommended)
    • 30MB available disk space for installation
    • Super VGA (800×600) resolution, 16-bit graphics card or higher
    • Internet connection
  • Q2: Where can I download this Online Video Downloader?

    A: Thanks for your support for Xilisoft software. Please download this Online Video Downloader from our official site at
  • Q3: How to register after I got my license code?

    A: First please run the program and click 'Help > Enter License Code…' option to open 'Registration' window. Then copy and paste your user name and license code in corresponding text boxes to register.
  • Q4: How do I get started with this Online Video Downloader?

    A: this Online Video Downloader is easy to handle. Please follow the instructions below.
    1. Click the corresponding logo of online video site offered in our program in the first window to log on the homepage.
    2. Click the video miniature to open the web page in the built-in browser and watch it online.
    3. Click 'Download' button on the toolbar to start downloading your favorite online video. You can check the progress under 'Downloading' or 'Downloaded' tab.
  • Q5:What does 'New Download' button on the toolbar mean?

    A: The 'New Download' button will be used to start a downloading task quickly. Firstly, click it and type the URL of the video into URL label on the pop-up dialog. Then, click 'OK' to go back to the main interface. The program starts downloading automatically. If you change start type to 'Manually', you need to start the task manually on 'Downloading' tab.
  • Q6:What can I do by using 'Start Type' option in 'Tools > Settings > Task'?

    A: The 'Start Type' option you mentioned here is a global setting. 'Auto' option is checked by default. If you switch to 'Manually', you need to start the downloading tasks manually under 'Downloading' tab.
  • Q7:Your webpage says that this program can download online HD videos. How to do that?

    A: Yes, this program supports to download High Definition online videos from online video sites. What you need to do is just to browse the online video page and select 1080P or 720P on the dropdown list of resolutions.
  • Q8:I tried to log on the site provided in your program in the embedded browser of your program, but failed. Why?

    A: Maybe your Internet Service Provider blocked online video sites. You need to bypass the firewall via proxy server. And you can set the proxy server in 'Tools > Settings > Proxy' tab, and then try again.
  • Q9:How to drag a video into the program to download while I'm watching it?

    A: You should put the pointer of your mouse onto the small video miniature of online video site. After the pointer becomes ' ' you can drag it into the main interface, or drag the URL to the drop zone directly. After releasing your mouse, a new downloading task is added into the list on the 'Downloading' tab and the program will start the task according to the default settings.
  • Q10:I found that some small video miniature on YouTube site cannot be dragged. Why? And how to do it?

    A: We have noticed that some special URL link offered by YouTube cannot be dragged and downloaded as we mentioned in the question above directly. For those videos, you must right click the playback window and select the option 'Copy Video URL'. And then in our program, click the 'New Download' button to initiate a new task.
  • Q11:Where is my output file? And how to set the output folder in your program?

    A: After creating a new task, you can select where to save the output files on the corner of the main window on 'Downloading' or 'Converting' tab. It is shown as 'Save as'. You can enter the output path manually into the corresponding place or use the 'Browse…' button to set where to save the output files.
  • Q12:How to set the number of the task that could be running at one time?

    A: The program supports to download and convert several files at one time, and you can set the number of the tasks that could be running at one time. To do this, click 'Tools > Settings' and then set the value in the 'Max Simultaneous Downloads' textbox on 'Task' tab.