General questions:

• Q1: How can I import many files at one time?

  A: You'd better put all your files into one folder, and then open the folder with Xilisoft MP3 WAV Converter. You can select multi files by pressing "CTRL" and highlight them at the same time.

• Q2: Does your software support FLAC file? I cannot see it in the "Open" window when I try to import it.

  A: Please set "Files of type" from default setting "Supported Files" to "All files", and then you will see your FLAC files in the folder. You can select and import your files.

• Q3: I want to encode the music from an AVI file, but I get a noisy result. What should I do?

  A: Different AVI files may contain different codec, and some of compressing codec, such as mjpeg codec, would not provide a good quality. Our another product Xilisoft Video Converter can detect the codec of the file and convert it from one codec to another, such as to mpeg4, with better quality.

• Q4: I cannot open the files from iTunes with Xilisoft WMA MP3 Converter. What should I do?

  A: The M4P files from iTunes are protected, and you need to convert them to the M4A format with other software like iOpener, then our software can read them. Or you also may use the HYMN (http://hymn-project.org) to remove the encryption from the .m4p file.