General questions:

• Q1: What are the system requirements to run this YouTube HD Video Converter for Mac?

  A: Here are the minimum system requirements:
  • Mac OS X v10.5 - 10.6
  • Intel® processor
  • 512MB
  • 110MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher
  • Internet connection

• Q2: Where can I download this YouTube HD Video Converter for Mac?

  A: Thanks for your support for Xilisoft software. Please download this YouTube HD Video Converter for Mac from our official site at
  www.xilisoft.com/downloads.html

• Q3: How to register after I got my license code?

  A: First please run the program and click 'Help > Enter License Code…' option to open 'Registration' window. Then copy and paste your user name and license code in corresponding text boxes to register.

• Q4: How do I get started with this YouTube HD Video Converter for Mac?

  A: this YouTube HD Video Converter for Mac is easy to handle. Please follow the instructions below.
  1. Click the logo in the first window to log on YouTube homepage.
  2. Click the video miniature to open the web page in the built-in browser and watch it online, then select 1080P or 720P on the dropdown list of resolutions.
  3. Select a profile on the right corner of the program and the program will convert the online video to the format you selected automatically after the download task is done. You can also set output destination to your preference.
  4. Click 'Download' button on the toolbar to start downloading your favorite online video. After downloading, the program will start converting it to the preset format automatically. In the whole process, you can check the progress under 'Downloading', 'Downloaded', 'Converting' or 'Finished' tab.

• Q5:I got some FLV files on my hard disk. May I convert them to MP3 format in this program?

  A: Yes. The 'FLV conversion' function offered in our program will help you do this job.
  1. Select 'Xilisoft YouTube HD Video Converter > Preferences…' option and select the start type as 'Manually' on 'Task' tab.
  2. Click 'New Convert' button on the toolbar to select files you want to convert in the pop-up window, and then click 'Open' button to load them to the program.
  3. On 'Converting' tab, highlight files you want to convert in the list and select 'MP3' format from 'Format' drop-down list. After all the settings are done, click 'Start' or 'Start All' button to restart the conversion.
  This program also supports other output video and audio formats, you can select according to your need.

• Q6:After I load FLV files from my hard disk, your program would do the conversion job automatically and output files in undesired format. What should I do?

  A: Of course, our program would convert files to the default format automatically. If you wish to get files in other formats, first, you need to select 'Xilisoft YouTube HD Video Converter > Preferences…' option and then choose the needed format from the 'Format' drop-down list on the 'Task' tab.

• Q7:What can I do by using 'Start Type' option in 'Xilisoft YouTube HD Video Converter > Preferences… > Task'?

  A: The 'Start Type' option you mentioned in the question is a global setting. 'Auto' option is checked by default. If you switch to 'Manually', you need to start the downloading or conversion tasks manually under 'Downloading' or 'Converting' tab.

• Q8:What does 'New Download' button on the toolbar mean?

  A: The 'New Download' button will be used to start a downloading task quickly. Firstly, click it and enter the URL of the video into URL label on the pop-up dialog. Then, set output path and format. Finally, click 'OK' to go back to the main interface. The program starts downloading automatically. If you change start type to 'Manually', you need to start the task manually on 'Downloading' tab.

• Q9:I tried to log on YouTube in the embedded browser of your program, but failed. Why?

  A: Maybe your Internet Service Provider blocked YouTube site, you need to bypass the firewall via proxy server. And you can set the proxy server in 'Xilisoft YouTube HD Video Converter > Preferences… > Proxy' tab, and then try again.

• Q10:How to drag a video into the program to download while I'm watching it?

  A: You should put the pointer of your mouse onto the small video miniature of YouTube site. After the pointer becomes '' you can drag it into the main interface, or drag the URL to the drop zone directly. After releasing your mouse, a new downloading task is added into the list on the 'Downloading' tab and the program will start the task according to the default settings.

• Q11:I found that some small video miniature on YouTube site cannot be dragged. Why? And how to do it?

  A: We have noticed that some special URL link offered by YouTube cannot be dragged and downloaded as we mentioned in the question above directly. For those videos, you must right click the playback window and select the option 'Copy Video URL'. And then in our program, click the 'New Download' button to initiate a new task.

• Q12:Where is my output file? And how to set the output folder in your program?

  A: After creating a new task, you can select where to save the output files on the corner of the main window on 'Downloading' or 'Converting' tab. It is shown as 'Save as'. You can enter the output path manually into the corresponding place or use the 'Browse…' button to set where to save the output files.

• Q13:How to set the number of the task that could be running at one time?

  A: The program supports to download and convert several files at one time, and you can set the number of the tasks that could be running at one time. To do this, click 'Xilisoft YouTube HD Video Converter > Preferences…' and then set the value in the 'Max Simultaneous Downloads' or 'Max Simultaneous Conversions' textboxes on 'Task' tab.

• Q14:After downloading, I get a MP4 file that I don't want. How can I select other output formats?

  A: After you click 'New' button, you are allowed to select what the output format is in the following dialog-box. It is shown as 'Format' and is a drop-list, from where you can select the output format you want.

• Q15:If I select other output format, will the original FLV file still be kept? If it is so, how can I find it?

  A: Of course they are all saved. Please select 'Xilisoft YouTube HD Video Converter > Preferences' option and then on the 'General' tab, you can reach the folder where original FLV is saved by clicking 'Open' button on the 'Temporary Files' area. You can also change the path by using the 'Browse…' button or enter the path manually into the corresponding place.