Q1: What are the system requirements to run this YouTube HD Video Downloader for Mac?
Q2: Where can I download this YouTube HD Video Downloader for Mac?A: Thanks for your support for Xilisoft software. Please download this YouTube HD Video Downloader for Mac from our official site at
Q3: How to register after I got my license code?A: First please run the program and click 'Help > Enter License Code…' option to open 'Registration' window. Then copy and paste your user name and license code in corresponding text boxes to register.
Q4: How do I get started with this YouTube HD Video Downloader for Mac?A: this YouTube HD Video Downloader for Mac is easy to handle. Please follow the instructions below.
Q5:What does 'New Download' button on the toolbar mean?A: The 'New Download' button will be used to start a downloading task quickly. Firstly, click it and enter the URL of the video into URL label on the pop-up dialog. Then, click 'OK' to go back to the main interface. The program starts downloading automatically. If you change start type to 'Manually', you need to start the task manually on 'Downloading' tab.
Q6:What can I do by using 'Start Type' option in 'Xilisoft YouTube HD Video Downloader > Preferences… > Task'?A: The 'Start Type' option you mentioned in the question is a global setting. 'Auto' option is checked by default. If you switch to 'Manually', you need to start the downloading tasks manually under 'Downloading' tab.
Q7:I tried to log on YouTube in the embedded browser of your program, but failed. Why?A: Maybe your Internet Service Provider blocked YouTube site, you need to bypass the firewall via proxy server. And you can set the proxy server in 'Xilisoft YouTube HD Video Downloader > Preferences… > Proxy' tab, and then try again.
Q8:How to drag a video into the program to download while I'm watching it?A: You should put the pointer of your mouse onto the small video miniature of YouTube site. After the pointer becomes '' you can drag it into the main interface, or drag the URL to the drop zone directly. After releasing your mouse, a new downloading task is added into the list on the 'Downloading' tab and the program will start the task according to the default settings.
Q9:I found that some small video miniature on YouTube site cannot be dragged. Why? And how to do it?A: We have noticed that some special URL link offered by YouTube cannot be dragged and downloaded as we mentioned in the question above directly. For those videos, you must right click the playback window and select the option 'Copy Video URL'. And then in our program, click the 'New Download' button to initiate a new task.
Q10:Where is my output file? And how to set the output folder in your program?A: After creating a new task, you can select where to save the output files on the corner of the main window on 'Downloading' tab. It is shown as 'Save as'. You can enter the output path manually into the corresponding place or use the 'Browse…' button to set where to save the output files.
Q11:How to set the number of the task that could be running at one time?A: The program supports to download and convert several files at one time, and you can set the number of the tasks that could be running at one time. To do this, click 'Xilisoft YouTube HD Video Downloader > Preferences…' and then set the value in the 'Max Simultaneous Downloads' textbox on 'Task' tab.